Privacy Policy

At Nookedge, your privacy matters. We are committed to protecting your personal information and being transparent about how we collect, use, and share it. This Privacy Policy explains what data we collect when you browse or shop on our website, how we remember and use it, and the rights you have in relation to your personal information.

Information We Collect

We collect personal information in order to fulfill orders, improve your shopping experience, and provide customer support. “Personal Information” refers to any information that can be used to identify an individual, either directly or indirectly.

Device Information

  • Purpose: To optimize website performance and improve user experience.
  • Collected Automatically: Through cookies, log files, web beacons, tags, and pixels.
  • Shared With: Shopify, our eCommerce platform.
  • Includes: Browser type, IP address, time zone, cookie data, pages viewed, referring URLs, search terms, and interactions with the website.

Order Information

  • Purpose: To process orders, handle payments, arrange shipping, and provide customer support.
  • Collected From: You, during checkout.
  • Shared With: Shopify and payment service providers.
  • Includes: Name, billing and shipping address, email address, phone number, and payment details (such as credit card or other payment information).

Customer Support Information

  • Purpose: To respond to inquiries and resolve customer service issues.
  • Collected From: Direct communications with you.
  • Shared With: Internal teams and relevant service providers when necessary.

Minors

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors in accordance with the Children’s Online Privacy Protection Act (COPPA). If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

Sharing Your Information

We share your personal information with trusted service providers to help us operate our business and deliver our services. For example:

  • Shopify powers our online store. You can learn more about how Shopify uses your personal information here: Shopify Privacy Policy.
  • We may also share information to comply with legal obligations, respond to lawful requests, or protect our rights.

Targeted Advertising and Analytics

We may use your information to provide targeted advertising and analyze site usage through tools such as:

  • Google Analytics
  • Marketing and advertising partners that use cookies or similar technologies
  • Shopify Audiences, which may use aggregated or anonymized data for advertising on other websites

To learn more about how targeted advertising works, you can visit the Network Advertising Initiative’s educational page .

How We Use Your Information

We use your personal information to:

  • Process and fulfill orders
  • Manage payments, shipping, and deliveries
  • Communicate with you about orders, products, promotions, or service updates

All personal data is processed in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), where applicable. For more information, please review our Do Not Sell My Personal Information page.

Your Rights

If you are a California resident, you have the right to:

  • Request access to, correction of, or deletion of your personal information
  • Designate an authorized agent to submit requests on your behalf

To exercise these rights, please contact us.

Cookies

We use cookies to enhance your browsing experience and improve our services. Cookies may be session-based or persistent and are used to:

  • Remember your preferences
  • Track website performance
  • Support customer service and advertising efforts

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our website.

Cookie Duration

Cookies may be session cookies, which expire when you close your browser, or persistent cookies, which remain until they expire or are deleted. Most cookies used on our site last between 30 minutes and two years.

Do Not Track

We do not alter our data collection or usage practices in response to “Do Not Track” signals from web browsers.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or operational needs. We encourage you to review this page periodically.

Questions or Complaints

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us using the details below. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority.

We aim to respond to all privacy-related inquiries within 24 hours during our business hours, Monday to Friday, 9:00 AM – 5:00 PM (GMT+8).

Thank you for trusting Nookedge. We are committed to handling your information responsibly and transparently.

Nookedge

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (GMT+8)

Email: support@nookedge.com